Skip to content

Shipping Policy

Shipping Policy

We currently deliver within Telangana only. We are a Hyderabad brand, and for now every order ships to addresses inside Telangana state. Orders with delivery addresses outside Telangana cannot be placed at checkout.

Planning to order from outside Telangana? Follow us on Instagram — we will announce it loudly when we expand.

Dispatch

Orders are dispatched within 48 hours of payment confirmation, Monday to Saturday. Orders placed on Sundays or public holidays are dispatched on the next working day.

You will receive a tracking link by email and SMS once your parcel leaves us.

Delivery estimates

  • Hyderabad — 1 to 3 working days
  • Rest of Telangana — 2 to 4 working days

Estimates are counted from dispatch and are provided by our courier partners, not guarantees. Delivery may take longer during festivals, extreme weather or other conditions outside our control.

Shipping charges

  • Orders of Rs.1,499 and above — free shipping, applied automatically at checkout
  • Orders below Rs.1,499 — Rs.79 flat

Charges are shown at checkout before you pay. Prices on the site are inclusive of applicable taxes.

Address accuracy

Please check your address and phone number before placing the order. We cannot change the delivery address once a parcel has been dispatched. If a parcel is returned to us because the address was incomplete or nobody was reachable, we will contact you to arrange redelivery, and a second shipping charge will apply.

Undelivered parcels

Couriers usually attempt delivery up to three times. Please keep the phone number on your order reachable. If all attempts fail, the parcel returns to us and we will get in touch.

Outside Telangana or outside India

We do not currently ship outside Telangana, and we do not ship internationally.

Questions

Write to dr.ragyaicustomisations2026@gmail.com or call +91 91004 93273 with your order number.