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Returns & Refunds

Returns & Refunds

We want you to be happy with what you receive. If something is not right, here is exactly how it works.

Return window

You can request a return within 7 days of delivery. Requests made after 7 days cannot be accepted.

Condition of returned items

Items must come back unworn, unwashed, and with all original tags and packaging intact. We check every return on arrival.

We cannot accept items that are:

  • Worn, washed or altered
  • Missing tags or original packaging
  • Stained, damaged or carrying odours such as perfume or smoke
  • Returned after the 7-day window

How to start a return

Message +91 91004 93273 on WhatsApp or email dr.ragyaicustomisations2026@gmail.com with:

  • Your order number
  • What you want to return, and why
  • A photo of the item, if it is faulty or not what you ordered

We will confirm the return and tell you where to send it.

Who pays return shipping

  • Faulty, damaged or wrong item sent — we pay. We arrange the pickup or reimburse your courier cost.
  • Change of mind, or wrong size ordered — you pay the return shipping.

Exchanges

We offer size exchanges only, subject to stock, once per order.

Exchanges are arranged over WhatsApp rather than through the website. Message us, we will confirm the replacement size is in stock, and guide you through sending the original back. Once it arrives and passes inspection, we dispatch the new size.

We do not exchange one print for another. For that, return the item and place a fresh order.

Please use the size chart on each product page before ordering. All measurements are of the garment laid flat, so you can compare against a t-shirt you already own. It is the most reliable way to get the size right first time.

Refunds

Once your return reaches us and passes inspection, we process the refund within 5 to 7 working days to your original payment method. Your bank may take a few additional days to show the credit.

Shipping charges paid on the original order are not refunded, unless the return was our error.

Order cancellation

You can cancel before dispatch for a full refund — message us as soon as possible. Once a parcel has been dispatched, it must go through the returns process above.

Faulty or wrong items

If your parcel arrives damaged, or contains the wrong item, tell us within 48 hours of delivery with photos. We will replace it or refund it in full, including shipping, and we cover the return cost.