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Privacy Policy

Privacy Policy

This policy explains what we collect, why, and what we do with it. We keep it short because our answer is simple: we collect what we need to send you your order, and nothing we do not need.

What we collect

  • Order details — name, delivery address, email, phone number, and what you bought
  • Account details — if you create an account, your email and password (stored encrypted)
  • Communications — messages you send us by email or WhatsApp
  • Usage data — basic analytics such as pages visited and device type

We do not collect or store your card or UPI details. Payments are processed by our payment gateway partner on their own secure systems.

Why we collect it

  • To process, pack and deliver your order
  • To send order confirmations and tracking updates
  • To handle returns, exchanges and support requests
  • To meet accounting and tax obligations
  • To understand which products and pages people find useful

Who we share it with

Only those who need it to complete your order:

  • Courier partners — your name, address and phone number, so they can deliver
  • Payment gateway — to process your payment securely
  • Our e-commerce and accounting platform — which stores order records on our behalf
  • Government authorities — where we are legally required to disclose

We do not sell your data, and we do not share it with advertisers.

Marketing

We will only send you promotional messages if you opt in. Every marketing email carries an unsubscribe link, and you can ask us to stop at any time. Order confirmations and delivery updates are not marketing and will always be sent.

Cookies

The site uses cookies to keep your cart working, remember you if you log in, and collect basic anonymous analytics. You can block cookies in your browser settings, though the cart may not work properly if you do.

How long we keep it

Order and invoice records are kept as long as tax and accounting law requires. Account details are kept until you ask us to delete them.

Your rights

You can ask us to show you the data we hold about you, correct anything that is wrong, delete your account and personal data (except records we must keep by law), or stop sending marketing. Write to dr.ragyaicustomisations2026@gmail.com and we will respond within 30 days.

Security

The site runs over an encrypted connection and order data is held on our platform provider’s secured systems. No system is perfectly secure, but we take reasonable steps to protect your information.

Children

This store is not directed at children under 18. We do not knowingly collect their data.

Contact

Questions about this policy: dr.ragyaicustomisations2026@gmail.com.